Why is my Comcast Xfinity service not working?
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 123,618 ratings
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Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:Big Pine Key, Weston, Seattle, New Lenox, Indianapolis, Miami, New Castle, San Francisco, Newport News, Stone Mountain, Tacoma, Littleton, Westland, Fort Myers and Parker.
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| City | Problem Type | Report Time |
|---|---|---|
 Inwood | Wi-fi | |
| Wauwatosa | Internet | |
| Big Pine Key | Wi-fi | |
| Weston | TV | |
| Seattle | Internet | |
| New Lenox | TV |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- James D. Wilgus (@JDWilg57) reported
@BeeTEE15 Who are they going to win with right now with this current roster? It must be gutted to start fresh. The problem I see right now is that Comcast has Briere as the interim GM, and he'll simply be a "yes-man" to Holmgren-Barber-Clarke-Lombardi. Fire-Them-All!
- Slìm. (@slimfemmefatale) reported
My internet has been down since I woke up, and the outage was suppose@to been fixed hours ago, I deserve a credit! @Xfinity
- LHD (@LHD20) reported
@Xfinitysupport XFINITY EMAIL DOWN A G A I N
- DC (@Octum05) reported
@MikoSuave206 Lol damn. I’m at $160 for xfinity Internet + YT. What they were offering for cable was insane
- Beth (@bethalulu) reported
@Verizon @Verizon , he had good internet from Comcast. Your rep lied to convince him to switch to Fios. Now you're threatening to cut off his service.
- Melissa (@baby_boo4) reported
@SmallBizPhilly @Xfinity Samsung galaxy S22 ultra. Bought brand new in the store. Employee put my protection plan on the wrong line. I contacted Xfinity for months to fix it. They basically said oh well we are not going to fix it. I'm making payments on the device still. Really?
- lil haricot vert (@guinep_paltrow) reported
Up until recently had no idea Xfinity provided cell phone service and that’s because they really don’t. Worst ******* provider I have ever experienced and T-Mobile can’t see me again soon enough
- MN Eyes (@EisOnMN) reported
@darci5678 @comcast system down
- Steven Kadir (@Steven_Kadir) reported
@Xfinity What's in it for long time customers? I'm paying $75 for being a loyal customer, where's the incentive?
- CaveDwellingPone ❤💜💙 (@RealChadHours) reported
So today I learned Comcast ****** me! When I moved out of my old place, I asked them to cancel my account but whoever I was talking too decided to instead put it on hold (probably for some bullsh*t company policy reason) so now they say I owe money??? **** offfffff >:(
- Slìm. (@slimfemmefatale) reported
Xfinity is bad vibes.
- Tyler Infelise (@tinfelise) reported
@paulg Interesting that, in a time where people care less, ABC made it harder to tune in. This was the first year I missed, due to unexplained streaming licensing issues with Xfinity. Seems like I wasn’t the only one.
- Rainbow Peace Pie (@Resa_Resa23) reported
I swear xfinity is going to have to pay me so much money or give me free service for 3 yrs ...when I get done with them
- Kenny Powers / aka Gps (@lickit34) reported
@comcast Customer service sucks ***.
- Xfinity Support (@XfinitySupport) reported
@slimfemmefatale I know how inconvenient it can be when there is trouble with the service. Xfinity does offer credit to customer accounts for the time their services are not working. To access your information will you please provide your name and the service address via DM?- Krista
- Curtis Fuller (@FullerIAH) reported
@Xfinity HOLY ******* **** @comcast. I left you some time back because you, billing, and your customer service idiots suck. Seeing you get fact checked has made my day! #f*ckComcast
- Ms Nashville (@MsNashville) reported
Is anyone having Comcast email issues?
- Jordan (@rutowskj) reported
@JonRothstein Maryland sucks outside of the XFINITY Center
- 𝐘𝐆 𝐃𝐈𝐎𝐑 (@YgDiorr) reported
@sevens1nsss Otp with xfinity , waiting for them to hang up so i can go about my day 😒
- Kelly 🏴☠️ (@TealWaistcoat) reported
AND MY INTERNET IS GOING TO BE DOWN TOMORROW so that comcast can do network upgradeswhat ******** is going on!? is mercury in retrograde!?
- Ray Murphy (@RayHQ) reported
@xfinity @xfinitysupport is anyone working on this email issue that's been happening for the last few hours? Why are you so bad at this?
- Mike Honcho (@MikeHon42280470) reported
@Xfinity This is NOT a service related issue it’s a CUSTOMER SERVICE issue. Please help me resolve this issue, you are costing my time and money. Thanks
- 🦊Djoser13🎩 (@JoZ___13) reported
@FrontierCorp Guys, Xfinity is not doing it for me. They’re so horrible and lie a lot. I think I’m ready to switch over to you but I do have a few questions.
- Ray Withers (@RayWithers14) reported
So I recorded the House of Representatives hearing regarding the twitter files and our first amendment. It seems as though it is challenging Comcast’s casting ability and they are working on improvements. No problem with any of my other recordings though!
- Amy Grau (@AmyGrauDesign) reported
Comcast's email server is down. Feel free to reach out via direct message or call my office at 239.352.8417. I will return all emails promptly once the server is back up! #comcastdown
- New account who dis? (@twinklethissh*t) reported
8 hours later and ******* @Xfinity is still down. Are you ******* kidding me?! This is bullsh*t.
- Karly (@Karlybvortega) reported
@Xfinity incoming emails are not coming through. I am trying to reset a password with another company but can’t because your email system is down. I tested it by sending an email to myself as well and nothing!
- Gary HokieHawk (@grsvt81) reported
@Xfinity Incoming e-mail is not working!!!!!
- Niqqi Tee (@co1dest_h0ttest) reported
I have problem after problem with Xfinity but AT&T & Spectrum are way worse. Can i live???? Can i ball? Can i chill? Can i stunt???? Sheesh man
- Meka Meka (@mekameka) reported
@Xfinity is the #WORST internet provider…automated service and outsourcing staff doesn’t make good business…
